• 8345 3000
Couriers · Taxi Trucks · Warehousing

These terms prevail

  1. All business undertaken by the Company is transacted subject to these terms and conditions. Where any of these conditions conflict with any provision contained in any consignment note, bill of loading or any other contract whether issued by the Company or a third party, these conditions shall prevail. No agent or employee of the Company has the Company’s authority to alter or vary these conditions.


  1. In this contract:
    Company” shall mean Redback Express Pty Ltd (ACN 602 117948);
    Customer” shall mean the person, firm or Company with whom this contract is made.
    Negation of liability as a common carrier.
  2. The Company is not a common carrier and does not undertake the obligations or liability of a common carrier. The Company and the Customer agree that the Company shall not be liable to be sued as if it had actually undertaken to carry the goods as a common carrier for hire. The Company may refuse to accept for carriage any goods or any class of goods at its absolute discretion and shall not be bound or required to give any reason for so doing.


  1. Subject to and in accordance with the terms and conditions contained herein the Company agrees and the Customer employs and authorises the Company as agent for the Customer to contract either in its own name as principal or as agent for the carriage of the goods.
  2. Any instructions given to the Company may in the absolute discretion of the Company be complied with by the Company itself by its own employees performing part or all of the relevant services or by the Company instructing or entrusting the goods to others on such conditions as such others may stipulate to perform part or all of the services.


  1. Subject to any special instructions with respect to the payment of any charges to be made by and collected by the Company from the Customer, the signatory agrees on behalf of the Customer and where the signatory is a director of the Customer then the signatory agrees personally as guarantor jointly and severally with the Customer to pay to the Company:
    • all of the Company’s charges as advised by the Company to Customer from time to time and within seven (7) days of invoice;
    • interest at the rate of 12% per annum on unpaid amounts and the Company’s legal and other recovery costs and expenses on a solicitor and own client indemnity basis incurred in attempting to obtain payment due from the Customer;
    • all charges of and incidental to or in connection with the carriage or return or otherwise dealing with the goods carried including but not limited to any duties, taxes, imposts, levies, deposits or outlays of any kind levied by the authorities at any port or place for or in connection with the goods and of any payments, fines, expenses, loss or damage incurred or sustained by the Company in connection therewith; and
    • any charges and expenses which may be incurred by the Company, or any agents of the Company, or any carrier with whom the Company may contract with for the carriage of the goods, in disposing of the goods either according to the instructions of the Customer or otherwise pursuant to the terms and conditions hereof, in any case where;
      1. the consignee refuses, fails, or neglects to pay any such charge or further charges and expenses by or to be collected from him;
      2. the consignee refuses, fails, or neglects to take delivery of the goods;
      3. delivery of the goods cannot be effected because the consignee is dead, cannot be found or located either because the address given and his whereabouts cannot be immediately ascertained, or because the goods are otherwise not identifiable;
      4. it becomes necessary either before the commencement of the transit of the goods from the hands of the Company and while they are still in the actual physical custody of the conditions hereof or in the course of the transit thereof to sell or otherwise deal with or dispose of the goods either according to the instructions of the Customer or otherwise pursuant to the terms and conditions hereof;
      5. instructions are not or cannot be obtained promptly and within a reasonable time having regard to the nature and condition of the goods and in every case before the expiration of the 21 days hereinafter referred to, from the Customer with respect to disposing of the goods;
      6. perishable goods may be sold or otherwise disposed of without notice to the Customer or consignee, or owner of the goods, and payment or tender of the net proceeds of any sale after deductions of all charges and expenses which may be due, owing, or payable to the Company under these terms and conditions shall be equivalent to delivery;
      7. non-perishable goods may be sold or returned to the Customer at the option of the Company at any time after the expiration of twenty one days from the date of the sending by the Company of a notice in writing to the Customer’s address as set out in this contract;
    • all brokerage, commission, allowances and other remuneration customarily retained by or paid to Shipping and Forwarding Agents (or Freight Forwarders) and Insurance Brokers.
  2. For the purposes of sub-clause 6(D) a communication in writing from any agent or correspondent of the Company that the goods cannot be delivered for any reason shall be conclusive evidence of that fact.
  3. The freight charge shall be deemed earned on delivery of the goods to the Company.
  4. Payment terms: strictly seven (7) days net. Payment for work completed by Redback Express shall be made within seven (7) days from the date of receipt of invoice by the client.

Quotes subject to revision

  1. Quotations are given on the basis of immediate acceptance and subject to the right of withdrawal or revision. If any changes occur in the rates of freight, insurance premiums or other charges applicable to the goods, quotations and charges shall be subject to revision accordingly with or without notice.

Warehousing of goods

  1. Pending forwarding of delivery, goods may be warehoused or otherwise held at any place or places at the sole discretion of the Company at the cost of the Customer.

Packaging of goods

  1. Except where the Company is instructed in writing to pack the good the Customer warrants that all goods have been properly and sufficiently packed and/or prepared.

Company will not insure goods

  2. Except under special arrangements previously made in writing the Company will not accept or deal with any noxious, dangerous, hazardous or inflammable or explosive goods or any goods likely to cause damage. Should any Customer nevertheless deliver any such goods to the Company or cause the Company to handle or deal with any such goods otherwise than under special arrangements previously made in writing, the provisions of clauses 17 and 18 hereof shall apply. Additionally the Customer shall indemnify the Company against all penalties, claims, damages, costs and expenses arising in connection therewith and the goods may be destroyed or otherwise dealt with at the sole discretion of the Company or any other person in whose custody they may be at the relevant time. If such goods are accepted under arrangements previously made in writing they may nevertheless be so destroyed or otherwise dealt with if they become dangerous to their goods or property. The expression “goods likely to cause damage” includes goods likely to harbour or encourage vermin or other pests.

Warranty by customers

  1. The Customer expressly warrants that it is either the owner or the authorised agent of the owner of any goods to which the transaction relates and further warrants that it is authorised to accept and is accepting these conditions not only for itself but also as agent for and on behalf of all other persons who are or may hereafter become interested in the goods.

Customer warranty as to accuracy of description and values of goods

  1. The Customer shall be deemed to be bound by and to warrant the accuracy of all descriptions, values and other particulars furnished to the Company for Customers, Consular and other purposes and it undertakes to indemnify the Company against all losses, damages, expenses and fines arising from any inaccuracy or omission, even if such inaccuracy or omission is not due to any negligence.

Departure from Instructions

  1. The Company shall be entitled to transport the goods by any route or way whatsoever, to unpack and repack the goods, to break any route or journey as it shall see fit, to part with possession of the goods and to regain the same and in general to deal with the goods in any way whatsoever as shall seem appropriate or convenient to the Company.

Risk and Disclaimer of Liability

    The Company shall not be under any liability whether in negligence or in contract or otherwise for any loss of or damage due to mis-delivery, delay in delivery, concealed damage, deterioration, contamination, evaporation, non-delivery of goods held in the care, custody or control of the Company or its sub-contractors, or any consequential loss or damage arising there from howsoever including but not limited to any negligence or willful act or default or breach of contract by the Company.
  2. In the event of this contract including any handling, installation, removal, assembly or erection of any kind whatsoever it is undertaken on the strict basis that THE COMPANY ACCEPTS NO LIABILITY WHETHER IN TORT OR CONTRACT FOR ANY LOSS DAMAGE OR INJURY OF ANY KIND WHATSOEVER HOWSOEVER ARISING (including but not limited to any negligence or willful act of default or breach of contract by the Company or others) caused or incurred or incurring during any part of transport. This disclaimer extends to include any loss consequentially or otherwise arising from any loss damage or injury aforesaid howsoever caused including but not limited to any negligence or breach of contract by the Company.

Customer’s agreement to secure payment obligations

  1. To secure payment to the Company the Customer agrees:
    • All goods (and documents relating to goods) shall be subject to a particular and general lien and right of detention for monies due either in respect of such goods or for any particular or general balance or other monies due from the Customer or the sender, consignee or owner to the Company. If any monies due to the Company are not paid within 14 days after notice has been given to the person from whom the monies are due that such goods are being detained, they may be sold by auction or otherwise at the sole discretion of the Company and at the expense of such person, and the proceeds applied in or towards the satisfaction of such indebtedness; and
    • To charge in the Company’s favour all of the Customer’s real and personal property whatsoever to secure payment to the Company and the Customer agrees that this charge shall allow the Company to register a security interest on the PPSR register and/or a caveat over the Customer’s real property.

Indemnity by Customer

  1. In addition to and without prejudice to the foregoing conditions the Customer undertakes that it shall in any event indemnify the Company against all liabilities suffered or incurred by the Company arising directly or indirectly from or in connection with the Customer’s instructions or their implementation for the carriage of the goods, and in particular the Customer shall indemnify the Company in respect of any liability the Company may be under to any servant, agent or sub-contractor, or any haulier, carrier, warehouse person, or other person whatsoever at any time involved with the goods arising out of any claim made directly or indirectly against the Company by any such party or by any person interested in the goods or by any other person whatsoever.

Competition and Consumer Act 2010 (as amended)

  1. Notwithstanding anything herein contained to the contrary the Company shall in any event be subject to any implied terms, conditions or warranties or statutory guarantees imposed by the Competition and Consumer Act 2010 (as amended) or any other Commonwealth or State legislation if and to the extent that the said legislation is applicable to this contract and prevents either expressly or impliedly the exclusion, restriction or modification of any such term, condition, warranty or statutory guarantee.

Customer’s agreement to secure payment obligations

  1. If any of the Customer’s goods are lost or damaged during their carriage by the Company or a sub-contractor the Company will pay theCustomer whichever is the lesser of:
    • $2,500.00; and
    • the value of the goods lost; or
    • the cost to make good the damage to the goods. The provisions of this clause do not affect the generality of clause 12 of these Terms and Conditions. An intention to claim must be lodged within 7 days and formal claims within 30 days.

Applicable Law

  1. This contract shall be governed by and construed in accordance with the law of South Australia and any proceedings pertaining to the contract shall be instituted in the courts of South Australia.